Personal Data Policy
Here you can see what personal data Brantford Casino collects and how we use it. We use plain words so you always know where your details end up.
A. What we collect
We collect just what it takes to keep your account running and our play legal.
- Identity details: date of birth, full name, email and home address.
- Verification documents, such as government-issued photo ID and proof of address.
- Payment details for deposits and withdrawals.
- Account activity: bets, wins, deposits, withdrawals, limits and offers used.
- Technical details: the IP address of your connection, your device type and browser type, and the location info our geolocation checks need.
- Your messages to our support team.
B. Legal grounds
We use your data only when Canadian law gives us a reason.
- Your consent, for things like promotional messages and optional cookies.
- Operating the account and games you registered for.
- Complying with legal obligations covering age, identity and money laundering.
- Sensible business reasons, such as fighting fraud and keeping our site safe and secure.
C. Cookies
Cookies have a page of their own.
Every cookie type we use is explained on our About Cookies page, along with the ways you can control each one.
D. Security
We protect your data with technical and staff controls.
Everything that travels between your device and our site is encrypted. Your details are open only to staff whose role needs them, and each time they look, we record it. Asking for your password by email is something we never do, for any reason.
E. Transfers outside Canada
Some data may be handled outside Canada, with safeguards in place.
Some partners hold or handle data abroad, where local law may let authorities reach it. Our contracts require these partners to guard your details to a level similar to Canadian law.
F. Who we share it with
Data is shared only with partners that support the running of the casino.
- Payment services that handle deposits and withdrawals.
- Identity verification and geolocation services.
- Hosting, IT and email providers.
- Game suppliers, so your play can be recorded and paid correctly.
- Authorities, when Canadian law requires it.
We never sell your personal data.
G. Why we use it
Every use links back to running a safe, fair casino.
- Opening and running your account.
- Verifying age, identity and location before you can deposit.
- Paying out winnings in CAD.
- Applying self-exclusion, cooling-off periods and limits set through our Safer Play tools.
- Answering your emails.
- Spotting fraud and money laundering.
- Sending offers and Brantford Rewards news, if you opted in.
H. Changes
We post updates here and tell you about big ones.
Each time we update this policy, the date at the top changes. For bigger changes, we'll send an email or post a notice you'll spot on your next login.
I. Marketing choices
You only receive promotional messages if you opt in, and you may stop them at any time.
Rather skip the promos? Switch them off under Account Settings, or tap unsubscribe at the bottom of a promo email. We'll keep sending emails about payments, security and your account. While a cooling-off pause or self-exclusion is active, promos stop on their own.
J. Age
Our casino is for adults aged 19 and up only.
Only adults who have turned 19 can hold an account with us. Should we discover that a person below that age has registered, we deactivate the account and erase the personal information connected with it, retaining just what our legal duties require. Full details appear in our Age Policy.
K. Your rights
You can ask to see, fix, delete or limit the use of your data.
- Access: ask us for a copy of all personal data on file about you.
- Correction: update details that are inaccurate or outdated.
- Deletion: ask us to erase information we no longer need.
- Objection: ask us to stop a specific use, for example marketing.
- Withdrawing consent for anything based on your consent.
We confirm who you are before handling any request. Some records must be kept by law, and if this applies, we will tell you.
L. How long we keep it
Your data stays with us only while your account and our legal duties require it.
Data needed to run your account is kept for as long as the account stays active. After closure, we retain records of your identity and transactions for the period that Canadian anti-money-laundering rules set. After that period, we delete or anonymize it.
M. Contact
One address handles every privacy question or request.
Email mail@brantfordcasino.app with your username and what you need. We answer by email.